Frequently Asked Questions

Cita Van Lines is proudly based in the Kansas City metropolitan area and serves both the Kansas and Missouri sides of the metro. Locally, we cover Overland Park, Olathe, Lenexa, Shawnee, Lee's Summit, Independence, Blue Springs, Liberty, Gladstone, and all surrounding communities.

Beyond Kansas City, we provide full-service long-distance moving to destinations across the entire United States. Whether you're relocating across town or across the country, our experienced team is ready to ensure a smooth, stress-free transition to your new home or office.

We recommend booking your move 2 to 4 weeks in advance to secure your preferred date and time. This gives our team enough lead time to plan every detail of your relocation and assign the right crew and equipment for your specific needs.

During peak moving season (May through September), availability fills up quickly, so we suggest reaching out even earlier — ideally 4 to 6 weeks ahead. That said, we understand that life doesn't always follow a schedule. If you need a last-minute move, give us a call and we'll do our best to accommodate your timeline. We've successfully handled many short-notice relocations with the same level of care and professionalism.

Absolutely. We offer a full range of packing and unpacking services designed to save you time and protect your belongings. Choose from our full-service packing, where our team handles everything from start to finish, or opt for partial packing if you only need help with fragile, oversized, or high-value items.

Our professionally trained packers use high-quality materials and proven techniques to ensure that dishes, electronics, artwork, and other delicate items arrive in perfect condition. We also offer specialty item handling for antiques, mirrors, and other pieces that require extra attention. If you prefer to pack yourself, we can supply all the materials you need — just ask about our DIY packing supply kits.

Yes — and this is something we take very seriously. Cita Van Lines is a fully licensed and USDOT-registered moving company with comprehensive cargo and liability insurance coverage. Every move is protected, giving you complete peace of mind from pickup to delivery.

All of our movers are thoroughly background-checked, drug-tested, and undergo extensive hands-on training before they ever step foot in your home. With over 20 years of combined industry experience, our team knows how to handle every type of move — from delicate antiques to heavy appliances — with the care and precision your belongings deserve. We treat every home as if it were our own.

We offer secure, climate-controlled storage facilities equipped with 24/7 video surveillance and restricted access to keep your belongings safe at all times. Whether you need short-term storage during a transition or a long-term solution while you settle into your new space, we have flexible options to fit your situation.

Our storage terms are designed around your needs — there are no long-term contracts required, and you can access your items with reasonable notice. We carefully inventory and wrap all stored items to ensure they stay in the same condition as the day they were packed. It's storage you can trust, backed by a company that truly cares about your property.

Absolutely. Our crew is specially equipped and trained to handle oversized and high-value items that require extra care. This includes pianos, antiques, fine art, pool tables, safes, gun safes, gym equipment, marble furniture, and more.

For items that need additional protection, we offer custom crating services built to the exact dimensions of your piece. Our movers use professional-grade padding, blankets, straps, and dollies specifically designed for heavy and irregularly shaped items. No matter how challenging the piece, we have the experience and equipment to move it safely and efficiently.

Yes, we provide a complete selection of professional-grade packing materials. Our inventory includes double-walled corrugated boxes in multiple sizes, wardrobe boxes with built-in hanging bars, heavy-duty mattress and furniture covers, bubble wrap, packing paper, foam pouches, and stretch wrap.

For items that need exceptional protection — such as large mirrors, glass tabletops, chandeliers, or sculptures — we offer custom crating built to order. You can purchase materials individually, or we can include them as part of your full-service packing package. Our team will assess your belongings and recommend exactly what you need — no more, no less.

We understand that plans change, and we're here to work with you. If you need to reschedule, simply call us as soon as possible and we'll do our best to find a new date that works for your schedule.

There are no rescheduling fees when you provide at least 48 hours' notice before your original move date. We believe in flexibility and transparency — you should never feel locked into a date that no longer works for you. Our customer service team is always available to help you adjust your plans without the stress or hidden charges you might encounter elsewhere.

Our pricing is based on several factors including the distance of your move, the size of your home, the services you select (packing, storage, specialty items), and any access considerations such as stairs, elevators, or long carry distances. Every estimate is customized to your specific move — we never use one-size-fits-all pricing.

We offer free, no-obligation estimates through both in-home assessments and convenient virtual walkthroughs. Our pricing philosophy is built on complete transparency: what we quote is what you pay. There are no hidden fees, no surprise charges, and no last-minute add-ons. We want you to feel confident and informed every step of the way. Call us or fill out our online form to get your personalized quote today.

Great preparation leads to a smoother, faster move. Here are a few things we recommend:

• Declutter before you pack — donate, sell, or discard items you no longer need to reduce volume and cost.
• Label every box — note the contents and the destination room so our crew can place everything exactly where it belongs.
• Clear pathways — make sure hallways, doorways, and stairs are free of obstacles for safe, efficient moving.
• Secure valuables separately — keep jewelry, important documents, medications, and irreplaceable items with you during the move.
• Confirm parking for the truck — reserve a spot close to your entrance, especially if you live in an apartment or on a busy street.

When you book with Cita Van Lines, we provide a detailed pre-move checklist and a dedicated move coordinator who will walk you through every step. On moving day, all you need to do is open the door — we'll handle the rest.